Depending on what you write about at some point in your career you will receive a negative comment or two.
"Internet comments sections are notorious hothouses of disagreement, but when the insults fly on articles about dining room color schemes, it's indicative of a much larger problem." - Annemarie Dooling, "The Ugly Side of Beautiful Rooms: Design in the Age of Internet Comments."
How you handle the negative comments will set the tone for the community you are trying to build and for future engagement, both negative and positive.
Join the Alt community tomorrow October 15, 2014 at 9AM PT/12 PM ET on Twitter as we define negative comments and discuss strategies for handling them. If you are new to Twitter chats, take a moment to review How to Participate in a Twitter Chat.
If you are faced with negative comments, here are some helpful resources on dealing with them:
- Monica of Smart Creative Women interviews Nicole of Nicole's Classes about how she deals with negative comments.
- From Beth of Home Stories A to Z, The Six Common Types of Negative Blog Comments
- From Business to Community, When No Response Is the Best Response
- From VerticalResponse, Four Strategies for Dealing with Negative Comments
- From Inside Facebook, Three Steps for Turning Facebook Page Complainers into Great Advocates